When you sell laminates or custom-made interior doors, your smlouva o prodeji, právní dokument, který upravuje vztah mezi prodávajícím a kupujícím při předání zboží nebo služby. Also known as obchodní smlouva, it is not just a formality — it’s your shield against misunderstandings, delayed payments, and claims that your product didn’t meet expectations. Many truhláři think a simple invoice is enough. It’s not. A proper sales contract defines exactly what you’re selling, when it’s delivered, how it’s paid for, and what happens if something goes wrong.
Think about it: you spend days cutting, gluing, and finishing a set of laminated doors. The customer pays upfront. Then, three weeks later, they say the color doesn’t match the sample — even though you sent them a photo and they approved it. Without a signed contract, you’re stuck. But if your obchodní podmínky, sada pravidel, které stanovují základní podmínky pro obchodní transakce, včetně dodacích lhůt, záruky a náhrady škody are clearly referenced in the contract, you have proof. Your contract should include the exact product code, material type, finish, dimensions, and delivery date. No vague terms like "high-quality laminate" — specify the brand and series. That’s the difference between a dispute and a clean transaction.
Another hidden risk? Returns. Many customers assume they can return laminates like they return clothes. But laminates are custom-cut. Once trimmed, they’re not resellable. Your contract must state clearly: "Custom-cut laminates are non-returnable unless defective." And define "defective" — is it a scratch? A color variation? A warping? Be specific. Also, mention who pays for return shipping. If you don’t, you’ll end up eating the cost.
Don’t forget warranty. In the Czech Republic, the legal warranty for goods is 24 months. But you can offer more — and you should. A 5-year warranty on laminated doors? That’s a selling point. But make sure your contract says what’s covered: delamination, edge warping, peeling. Not "any problem." And what’s not covered? Improper cleaning, water damage, installation errors. If the customer installed it themselves, they’re responsible. Write it down.
And what about payment? Don’t rely on bank transfers with no reference. Your contract should state the payment method, due date, and consequences of late payment — like a 5% monthly fee. Many truhláři lose money because they didn’t document payment terms. A simple line: "Payment due within 14 days of delivery. Late payments incur 5% monthly interest." makes all the difference.
You’re not a lawyer. But you don’t need to be. Use a clear, simple template — one that matches your actual process. No legalese. Just facts: what, when, how much, what if. You can find free templates online, but tailor them. Add your company name, address, VAT number. Include your contact details. Make it easy for the customer to understand. Sign it. Give them a copy. Keep one for yourself.
And if you’re selling online? Even more important. The law requires digital contracts to be stored and easily retrievable. Save every signed PDF. Back it up. If someone later claims they never agreed, you need proof. A signature on paper or a digital click — it doesn’t matter. What matters is you have it.
These aren’t just legal boxes to tick. They’re tools to build trust. A customer who sees you’re professional, clear, and prepared is more likely to pay on time, recommend you, and come back. A bad contract? It invites trouble. A good one? It lets you focus on what you do best — making great doors.
Below you’ll find real cases and practical advice from truhláři who’ve been there — from how to handle returns without losing money, to fixing common contract mistakes that cost others thousands. No theory. Just what works.
Naučte se správně nastavit splátkový kalendář v kupní smlouvě - s přesnými kroky, příklady a klíčovými právními požadavky. Zabraňte sporům a zvyšte prodeje s jasnou smlouvou.
